Water

Business Success Analysis

Use this self assessment to analyse how well your business is doing at the moment. Be honest in your appraisal. We will give you a result and contact you with further information about what you can do to be successful.

Area of focus Extent to which we do this now High/Medium/Low Priority for us to address High/Medium/Low
1. Customer Service Excellence - we assess and identify areas and methods for improving customer service
2. People development - we invest in people development, providing opportunities for individuals and teams to hone, explore or acquire new skills
3. Leadership, vision and purpose - we believe that success in business begins with leadership, vision and clarity of purpose and take action to develop our leaders hip capability
4. Organisational culture and values - our culture and values are understood by everyone and aligned with overt and implicit expectations for behaviour
5. Change and transformation - we are focused and systematic in our approach to change management to drive continuous improvement
6. Innovation and creativity - we encourage innovative thinking and creativity to successfully plan, create, and sell products and services
7. Problem solving - we are consistent in our approach to clarifying, analysing causes of and identifying solutions to problems/opportunities
8. Communication excellence - we ensure that our internal and external communications is regular, clear and effective in its impact
9. Business strategy - we have a well thought out business strategy that is easy to understand, communicate and execute
10. Business processes - we aim to increase productivity and reduce costs while generating better outcomes for our customers by becoming more efficient and responding quickly to market changes
11. Smart working - we are committed to thinking and working smarter and have adapted smarter working practices